Meer Ahmad

Delivered front-line customer service in a fast-paced environment, handling transactions accurately and efficiently for diverse customer needs.

Handled customer inquiries and resolved service issues with professionalism, ensuring positive customer experiences and maintaining brand reputation.

Managed cash and payment processing with high accuracy, contributing to daily financial reconciliation.

Maintained a clean and organized work environment, adhering to strict operational and hygiene standards.

Performed structured manual testing of software and game features, identifying functional, visual, and performance defects across multiple releases to enhance product quality.

Logged, tracked, and updated bugs using Jira, ensuring clear reproduction steps, severity classification, and resolution verification, improving defect management efficiency.

Created and maintained comprehensive test documentation, reports, and tracking sheets using Google Docs and spreadsheets, supporting robust QA visibility and release quality.

Collaborated with development teams to ensure identified defects were accurately documented and resolved, contributing to a streamlined release process.

Provided technical support by troubleshooting user-reported issues and assisting with software and system-related problems, ensuring minimal downtime and user satisfaction.

Maintained internal records and documentation of support requests, ensuring accurate tracking and resolution updates for all technical inquiries.

Supported data entry, reporting, and spreadsheet-based tracking tasks, assisting operational workflows and contributing to organized data management.

Collaborated with team members to resolve complex technical issues and improve support processes, enhancing overall system reliability.

Assisted in routine laboratory workflows, including precise sample handling, labeling, and organization in accordance with standard operating procedures, ensuring data integrity.

Maintained accurate records of samples, test logs, and documentation to support traceability and data integrity for critical lab processes.

Assisted senior lab staff with administrative and documentation tasks, ensuring smooth lab operations and compliance with regulatory requirements.

Contributed to an organized and efficient laboratory environment by meticulously managing inventory and preparing materials for testing.